Frequently Asked Questions

How can I learn more about dementia and Alzheimer's disease?
Please consult the local Alzheimer's Association in your country or area. They all have an incredible amount of information that gets updated regularly.
Go to the following websites if you live in one of the following areas:
United Kingdom: http://www.alz.co.uk/


TROUBLESHOOTING 

Why isn't my audio working?
You're probably using Internet Explorer (IE) as your browser. Sometimes the audio files are not compatible with IE. Use Moxilla Firefox or Google Chrome as your browser instead. Copy and paste this URL to sign into your browser: 
courses.dementiacareexpert.com 

Why am I skipping through lesson material?
It's possible you're clicking the green NEXT button before you should be. Whenever there is a presentation that has more than 1 slide, just scroll up to the top toolbar above the slide and click on NEXT SLIDE to proceed. 

Why does it show that I have NOT completed 100% of my course?
The system needs to confirm you've watched each presentation, taken each quiz, and looked at each PDF (download only suggested but not required). Return to the lessons that do not show a green checkbox marked as completed.

Why can't I re-take my exam to get a higher grade?
You can. You must complete the exam first, and then re-take it. An 80% grade is required to pass. 

My course has expired. What do I do now?
Funny how time can run away like that! Most courses have a 30-day expiry. Contact me directly at the email below to ask for an extension. First one's free; the next one will have a modest administration charge. 

I've lost my completion certificate and/or my receipt. Can I get another one?
Don't you hate it when that happens? Make sure you've looked in the same email address that you used to sign up to your course. Check all your various folders. If you still can't find what you're looking for, don't worry! Send me an email with the approximate date you signed up or graduated, and I'll re-issue a duplicate certificate or receipt. 

Please do not hesitate to contact me if I can be of any further assistance to you. dementiacareexpert@gmail.com