Frequently Asked Questions

(Scroll down for Troubleshooting)

How long do I have to complete the course?

Courses are available to you for 30 days regardless of when you complete. Feel to review the material with others and share your knowledge of dementia. One certificate will be sent to the original user's address.

Who has pre-approved my course for Continuing Education Credits?
Dementia Overview and Financial Ethics
Financial Planning Standards Council of Canada LINK
The Institute for Advanced Financial Education (Advocis) LINK search Dementia Care Consulting

Dementia: Best Clinical Practices Certificate for Dental Care Professionals
This course is eligible for 1 CE point for BC dentists 
1 CE point in Category 3 for Ontario dentists
The Canadian Dental Hygienists Association
The Alliance Québécoise des Thérapeutes Naturels (course in English)

Dementia: Best Clinical Practices Certificate for Health Care Professionals

Several organizations and regulatory bodies have approved or deemed this course eligible for continuing education credits. For a complete list CLICK HERE

When will my certificate of completion be issued?
Certificates are issued within 7 business days course completion. 

How can I learn more about preventing dementia and aging safely? 
Check out our book Aging Safely in Your Home. Find out more about it by clicking on the Aging Safely tab on the home page of your course.

How can I learn more about dementia and Alzheimer's disease?
Please consult the local Alzheimer's Association in your country or area. They all have an incredible amount of information that gets updated regularly.
Go to the following websites if you live in one of the following areas:
United Kingdom:

Can I get a discount for any friends I refer?
Yes. Your referral means a lot to me, and I'd like to reward you for promoting this course. I'll send your friend a 15% discount coupon when you forward their email address. 
To sweeten the deal if you've purchased a course yourself I'll give you 25% off any other online course available on this site. 

Does the guy in your scenario videos really have dementia?
Haha. He says not yet! Gordon Morrison is my co-author as well as the leading man in the work-place scenarios. Don't worry… he's just a great actor. 


Why isn't my audio working?
You're probably using Internet Explorer (IE) as your browser. Sometimes the audio files are not compatible with IE. Use Moxilla Firefox or Google Chrome as your browser instead. Copy and paste this URL to sign into your browser: 

Why am I skipping through lesson material?
It's possible you're clicking the green NEXT button before you should be. Whenever there is a presentation that has more than 1 slide, just scroll up to the top toolbar above the slide and click on NEXT SLIDE to proceed. 

Why does it show that I have NOT completed 100% of my course?
The system needs to confirm you've watched each presentation, taken each quiz, and looked at each PDF (download only suggested but not required). Return to the lessons that do not show a green checkbox marked as completed.

Why can't I re-take my exam to get a higher grade?
You can. You must complete the exam first, and then re-take it. An 80% grade is required to pass. 

My course has expired. What do I do now?
Funny how time can run away like that! Most courses have a 30-day expiry. Contact me directly at the email below to ask for an extension. First one's free; the next one will have a modest administration charge. 

I've lost my completion certificate and/or my receipt. Can I get another one?
Don't you hate it when that happens? Make sure you've looked in the same email address that you used to sign up to your course. Check all your various folders. If you still can't find what you're looking for, don't worry! Send me an email with the approximate date you signed up or graduated, and I'll re-issue a duplicate certificate or receipt. 

Please do not hesitate to contact me if I can be of any further assistance to you.